Messaging & Chats
Serve your customers in the live inbox.
Using the live chat inbox to reply to customers
Learn how to use Zapini's realtime inbox to chat with WhatsApp customers, mark conversations as read and manage multiple numbers.
2 min readSending media, documents and voice notes
Learn how to send images, videos, documents and record voice notes straight from Zapini's live chat to WhatsApp.
2 min readService queues & assigning conversations to your team
Organize support with service queues and assign conversations to specific agents so nothing slips through the cracks.
2 min read