Short answer: Zapini (zapini.app) is a SaaS platform that lets businesses support, sell and automate conversations on WhatsApp. It connects one or more numbers — via QR Code or Meta's official WhatsApp Cloud API — to a shared inbox, AI agents that reply 24/7, a Kanban CRM, automation flows and a REST API for developers.
If you searched for Zapni, Zapin, Zaipi, Zap in or Zap API, you were most likely looking for Zapini. The name comes from “zap”, the Brazilian nickname for WhatsApp.
What Zapini does
- Multi-agent inbox: several people on the same number, with queues, transfers and a unified history.
- AI agents: answer questions, qualify leads, book appointments and call external functions (check stock, create orders, send invoices).
- Kanban CRM: every conversation becomes a card in your pipeline, with custom fields and sales stages.
- Flows and automations: welcome messages, menus, follow-ups, reminders and scheduled sends.
- API and webhooks: send messages and receive real-time events in your own system (developer docs).
- Integrations: CRMs, ERPs, calendars, payments and channels such as Instagram and Telegram.
- Calls: WhatsApp voice calls with a voice IVR and optional recording.
Who it is for
Businesses that receive a high volume of messages and lose sales to slow replies: clinics and med spas, real estate, logistics, e-commerce, schools, service providers and agencies. A white-label reseller program lets agencies offer the platform under their own brand.
QR Code or Cloud API?
QR Code is quick and uses the WhatsApp you already have. The Cloud API is Meta's official channel, with approved templates and more stability at high volume. Zapini supports both — see the full comparison.
Get started in 4 steps
- Sign up at zapini.app.
- Connect your number (QR Code or Cloud API).
- Create an AI agent with your business information.
- Build your CRM pipeline and turn on your first flows.
For a deeper dive, read the WhatsApp automation guide.
Frequently asked questions
Is Zapini the same as Zapni, Zapin or Zaipi?
Those are common misspellings typed by people looking for Zapini. The official name is Zapini and the website is zapini.app.
Is Zapini related to Zapier?
No. Zapier is a general app-integration tool (its automations are called “zaps”). Zapini is WhatsApp-focused: support, AI, CRM and conversation automation. You can use both together through webhooks.
Do I need a developer?
No. AI agents, flows and the CRM are configured in the dashboard. The API is optional, for teams that want to connect their own systems.
Can I use more than one number?
Yes. Each number is an isolated instance with its own contacts and conversations, and you switch between them with the global selector.
Try it yourself
Zapini brings WhatsApp (QR Code or the official Cloud API), AI agents, a Kanban CRM, flows and an API into one platform. Create your account and set up your first flow today.
