Managing your profile, language and team users

Profile, language and team users

Keeping your profile up to date and organizing who has account access makes support more professional. Here's how to adjust your details, choose the panel language, and invite your team.

Editing your profile

Open Account settings and go to the profile area. There you can update information such as your name, email, and photo. We recommend always keeping the email correct, since it's used for login, account recovery, and important notices.

1. Open Account settings.
2. Update the fields you want (name, email, photo).
3. Save your changes.

Choosing the panel language

Zapini is available in three languages: Portuguese (pt-BR), English, and Spanish. The language change applies to the panel interface.

1. Go to account settings or the language selector.
2. Choose Portuguese, English, or Spanish.
3. The panel now displays text in the selected language.

💡 Tip: each user can set their own language. That way an international team works comfortably, even while sharing the same account.

Adding team users

You can add other users to serve customers alongside you. Each person signs in to the panel with their own login, which keeps a record of who did what.

1. Open the team users section in settings.
2. Invite a new user by entering their email.
3. The user receives the invite and sets up their access.

With the team added, you can assign conversations to specific agents in the Messages inbox, organizing your support flow more effectively.

Tracking activity with audit logs

Zapini records important actions in audit logs. They help you keep track of what each user has done in the account, which is useful for security and for resolving questions about changes.

With profile, language, and team in place, your account is ready for organized, collaborative support.